Privacy Policy

Who we are

ManxHost is a technology platform based on the Isle of Man that provides AI-assisted guest messaging services to hospitality and tourism businesses. When you chat with a business through a ManxHost-powered widget, that business is the data controller — they decide what happens with your data. ManxHost acts as a data processor, handling data only on the business's behalf.

This policy covers both guests who use the chat widget and businesses who use the ManxHost platform.

Data we collect from guests

When you chat through a ManxHost-powered widget on a business's website, we collect:

• The messages you send and receive during your conversation
• An anonymous session identifier (a randomly generated code stored in your browser for the duration of your visit — not linked to your name or email)
• The channel you used (website chat or WhatsApp)
• Timestamps of messages

If you contact the business via WhatsApp, your WhatsApp phone number is used as your identifier and may be visible to the business owner.

We do not collect your name, email address, or any other personal details unless you provide them within the conversation itself.

How we use guest data

• To provide AI-generated responses to your questions on behalf of the business
• To allow the business owner to read your conversation and reply directly if needed
• To help the AI improve its responses over time by learning from conversations (this happens only within the same business's knowledge base)

Our lawful basis for processing this data is legitimate interests — specifically, providing the customer service you requested by starting a conversation.

AI processing

Your messages are processed by an AI system (Claude, provided by Anthropic) to generate responses. This means your message content is sent to Anthropic's API for processing. Anthropic's privacy policy governs how they handle API data. Messages are not used to train Anthropic's models.

Data we collect from business owners

If you use ManxHost as a business, we collect and store:

• Business name, type, address, and contact details
• Your name, email address, and WhatsApp number
• Business information you provide during setup (room details, pricing, policies, etc.)
• Your account login credentials (email address; password is stored as a secure hash by Supabase)

This data is used solely to operate your ManxHost account and deliver the service.

Data retention

• Guest conversation data — retained for up to 12 months from the date of the conversation, then deleted
• Business owner data — retained for the duration of your account, plus 30 days after account closure

Your rights

Under the Isle of Man Data Protection Act 2018 (and equivalent EU/UK GDPR legislation), you have the right to:

• Access — request a copy of data held about you
• Erasure — request that your data be deleted
• Correction — request that inaccurate data be corrected
• Portability — request your data in a portable format

Guests: To exercise any of these rights, contact the business you chatted with directly. They are the data controller and are responsible for handling your request.

Business owners: Contact us at the address below.

Cookies and storage

The ManxHost chat widget stores a single anonymous session identifier in your browser's session storage. This is cleared automatically when you close your browser tab. No tracking cookies are set.

Contact

For any privacy queries relating to the ManxHost platform, contact us at:
ManxHost, Isle of Man
Email: hello@manxhost.com